Kindred Threads — Return and Refund Policy

Last updated: October 29, 2026

At Kindred Threads, our apparel and accessories are generally produced on demand after an order is placed. We partner with print-on-demand providers, including Printify and Printful, to fulfill customer orders.

Because of this production process, we generally do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences, except where required by applicable law.

Please review product descriptions, sizing information, and order details before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible, preferably within 30 days of delivery.

Email urbansolutionsgr@outlook.com with:

• Your order number

• A description of the problem

• Clear photographs of the product and the issue

We will review your request and work toward an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

The preferred 30-day reporting period does not limit any mandatory consumer rights.

Returns and Exchanges

Because our products are generally made to order, we ordinarily cannot accept returns or exchanges for:

• Ordering the wrong size or color

• Changing your mind after purchasing

• Personal preferences regarding fit or style

• Personalized or custom-designed merchandise

Exceptions apply where required by law or expressly authorized by Kindred Threads.

Do not return merchandise without contacting us first. If a return is authorized, we will provide instructions.

Order Cancellations and Changes

If you need to cancel or modify an order, email urbansolutionsgr@outlook.com immediately.

Orders may enter production shortly after purchase. We cannot guarantee cancellation or changes once production has begun.

Cancellation requests will be reviewed according to the order's production status and applicable consumer rights.

Refunds

When a refund is approved, it will be issued to the original payment method.

We aim to process approved refunds within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Return Shipping

If we authorize a physical return, we will provide instructions and explain any applicable shipping arrangements.

For defective, damaged, or incorrectly supplied merchandise, we will provide remedies consistent with applicable consumer-protection laws.

U.S. Orders and Consumer Rights

Kindred Threads currently accepts orders for delivery within the United States only.

Because our merchandise is generally produced on demand, returns and exchanges for changes of mind, incorrect sizing, or personal preferences are not ordinarily accepted.

If an item arrives damaged, defective, misprinted, or incorrect, please contact us at urbansolutionsgr@outlook.com so we can review the issue and provide an appropriate resolution.

Nothing in this policy limits any rights or remedies available to customers under applicable federal or state consumer-protection laws.